At premiumwatches.online, we strive to ensure our customers are fully satisfied with their purchases. As we operate on a dropshipping model, our return policy is structured to reflect both our commitment to customer service and the guidelines set by our third-party suppliers. Please read the following carefully to understand how returns and exchanges are handled for items purchased through our site.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

• The product must be unused, unworn, and in the same condition that you received it, including all original packaging (tags, labels, boxes).
• Returns must be requested within 30 days from the delivery date. After this period, we cannot process any return requests.
• Certain products, including custom or personalized watches, are not eligible for return unless they arrive damaged or defective.
• Items purchased on sale or marked as “final sale” are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Personalized or engraved items
• Products purchased as part of a final sale or clearance event
• Items damaged due to misuse, wear and tear, or improper handling after delivery

3. Return Process

To initiate a return, please follow these steps:

1. Contact Our Support Team: Email our customer service team at info@premiumwatches.online with your order number, a description of the issue, and any supporting photos if the item is damaged or defective.
2. Return Authorization: Once your return request is approved, we will provide instructions on how to return the item. Please do not send the item back without our confirmation, as it may not be processed.
3. Shipping the Return: Customers are responsible for the return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Processing the Return: Once your return is received and inspected, we will send you an email notification confirming receipt of the item. We will then review the item to ensure it meets our return criteria. If approved, we will process your refund or exchange.

4. Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days. Please note:

• Original shipping charges are non-refundable.
• If your return does not meet the conditions outlined above, we reserve the right to deny the refund or offer a partial refund based on the condition of the returned item.
• If you haven’t received your refund within the specified timeframe, please contact your bank or credit card company as it may take additional time before your refund is officially posted.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. We may request photos or videos of the damage to assess the issue. For defective items, we will either offer a replacement at no additional cost or provide a full refund, including the cost of shipping.

6. Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent. If you need to exchange a watch for the same item, contact our customer service team for further instructions. Please note that exchanges are subject to stock availability, and in the event the product is out of stock, we will process a refund instead.

7. Late or Missing Refunds

If you haven’t received a refund after we’ve confirmed its approval, please check with your bank or credit card provider, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@premiumwatches.online.

8. International Returns

For international orders, return shipping costs will be the responsibility of the customer. We recommend using a reliable shipping method with tracking, as we cannot be responsible for lost return packages. Any customs duties, taxes, or fees incurred during the return process are also the responsibility of the customer.

9. Return Address

As we work with multiple suppliers, return addresses may vary. Please ensure you follow the return instructions provided by our customer service team. Any items sent to an incorrect address may not be eligible for a refund or exchange.

10. Changes to Our Return Policy

We reserve the right to modify or update this return policy at any time, so please review it regularly. Changes will be effective immediately upon posting on our website. If you have any questions or need further assistance, please feel free to contact our support team.

We are committed to making your shopping experience at premiumwatches.online as smooth as possible. If you have any concerns or questions regarding our return policy, do not hesitate to reach out to our customer service team. We’re here to help!